Terms and Conditions of Service
Last updated: 13/11/2023
We welcome you to our service Clubinary provided by StreamHub SL, from now on "Provider" with address C/ Velázquez 10, 1º - 28001 - Madrid - Spain Reg nr: B13886122. By making use of our services, you acknowledge and fully accept the terms and conditions set out in this document. We strongly recommend that you review them carefully before continuing to use our services.
Agreement in force
By entering and using our Services, you agree to the terms and conditions set forth below. Please note that no contract or agreement has been formed until you have been accepted by the Provider to receive our Services. In addition, we reserve the right to refuse any request to use the Services for any reason.
To use our Services, you are required to create an account. During the registration process, you will be asked to provide certain personal information, such as your email address, a secure password, your first and last name, as well as your bank card details.
By providing us with your data, you expressly consent to us sending communications to your email address. These communications may include customer service-related information, transaction confirmations, newsletters, product offerings, or other relevant matters.
You understand and agree that without prior notice, Provider reserves the right to amend or modify the terms and conditions of this Agreement at any time. Such modifications may become effective immediately, even before we post a new version of the terms on our Portal, or if we notify you directly of such modifications. If you choose to use our Portal and/or our Services after a modification has been posted or notified to you, you will be deemed to accept the modified or amended agreement. However, in case you do not agree with the modifications made, we recommend that you stop using our Portal and our Services.
Thank you for trusting our services. We are committed to providing you with a satisfying and safe experience. If you have any questions or concerns, please do not hesitate to contact our customer service.
Your license of use
We are pleased to offer you a limited, non-exclusive license to use our services, including accessing and reproducing content through our portal, solely for personal, non-commercial purposes as outlined in these terms and conditions.
Regarding the content, you have permission to access and view it solely for your personal, non-commercial use, following the terms and conditions set forth. It is strictly prohibited to circumvent, interfere with or circumvent any copyright, trademark, or other proprietary notices contained in the content, as well as any technical control measures related to the management of digital rights. You may not copy, download, transmit, reproduce, reproduce, distribute, publish, modify, translate, sell, or otherwise use the content without our express prior written permission. In addition, you may not incorporate the content, transmit it, or provide it through frames or direct links, unless you have our written permission. You may not create or promote any business using the content, whether for-profit or not-for-profit. This restriction applies to all elements of the content, including text, graphics, design, logos, photos, audio and video materials, and photographs. Also, the creation of derivative works or products based on the content, such as montages, mash-ups, or similar videos, wallpapers, desktop themes, greeting cards, and merchandise, is strictly prohibited unless expressly authorized in writing by us. This prohibition applies even if the derivative products are offered free of charge.
As for content availability, it is important to note that it may vary from time to time and from country to country. The quality and speed of playback may be affected by various factors, such as your geographic location, available bandwidth, and Internet connection speed. We cannot guarantee the quality of the viewing experience on your screen.
Finally, please be advised that viewing of instant content through our service is only available in the geographic areas in which we offer our service and have obtained the appropriate licenses for the content. The availability and content offered may vary depending on your geographic location. We use technology to verify your geographic location and ensure compliance with these restrictions.
We appreciate your understanding and hope you enjoy our Service. If you have any questions or concerns, please do not hesitate to contact our support team.
If you have any concerns, please do not hesitate to contact our Customer Service team by contacting at the following email address email@example.com.
We want to ensure that your experience using our services is satisfactory. To access and use our services, your device must meet the minimum requirements of the portal, such as having a stable Internet connection and an updated web browser.
During the time you use our services, you will be supported by our customer service. This service includes assistance with your use of our services and intervention to resolve problems related to your use of our services. In addition, we will make updates and revisions to the portal and services as we deem necessary to improve your experience (collectively, "Customer Services"). Our Customer Service team is available 24 hours a day, 7 days a week. We may provide these customer services to you in a variety of ways, including communication by email. Please note that you may need to purchase additional equipment or services from third parties to take full advantage of our customer support. We are not obligated to offer any other assistance, support, maintenance, or other services, or to provide assistance in other formats, such as in-person visits. If we decide at our discretion to offer additional services, they will be subject to the terms and conditions outlined in this document.
We are committed to providing you with quality service and are available to answer your questions and assist you in any way we can.
At Clubinary, we offer different subscription options and payment methods to suit your needs. Below, we provide you with all the relevant information about our rates and the payment process:
By signing up for Clubinary, you can choose a Premium account at a cost of €24.99 every 28 days. If you choose this option, you will be charged the monthly amount immediately, with no free trial period. The subscription will automatically renew every month until you decide to cancel your account.
We also offer a 3-day free trial period. During this period, you will be able to enjoy all services free of charge. If you cancel your account during the free trial period, you will only be charged the verification fee, if any, and a corresponding refund. If you decide not to cancel your account within this period, your account will be automatically upgraded to a Premium account and you will be charged €24.99 every 28 days.
Please note that prices and rates are subject to change and will be communicated to you by prior notification. At the time of billing, the fees or charges corresponding to your method of payment will apply. Subscription fees will be charged at the beginning of each subscription period and will renew monthly until you decide to cancel your subscription. The billing date may vary in some cases, for example, if your payment method is not set up correctly or if your paid subscription started on a day that does not correspond to a particular month.
We offer a variety of payment methods, including credit/debit cards. Please note that the card issuer of your payment method may apply fees or related charges. We recommend that you contact your bank or credit card issuer for more information on such fees. All prices quoted include taxes but do not include commissions or fees of your selected payment method.
It should be noted that you are responsible for any charges related to Internet access.
If you are eligible, your payment method will be authorized for a maximum of approximately one month. Your payment method will not be charged if you cancel your subscription before the end of the free trial period, if any. We may also periodically authorize your card in anticipation of future membership fees or other charges. These charges are due in full at the time of payment. At any time and for any reason, we may offer you refunds, discounts, or other considerations at our discretion. The decision to grant such benefits, as well as the form and amount, is at our sole discretion. However, the granting of a refund, discount, or other consideration in any one case does not imply a right to receive future refunds or similar benefits, nor does it obligate us to grant them in the future under any circumstances.
We reserve the right to change the applicable rates and taxes, as well as add new rates and charges at any time. We will inform you of these changes in advance by email. If you wish to change your payment method or if there are any changes to your current payment method information, such as the validity or expiration date of your credit card, you can update the information by contacting us at the following email address firstname.lastname@example.org.
To ensure the security of all our customers, a credit card verification fee ranging from 0.00 EUR to 5.00 EUR may be applied. Please note that this fee will be automatically refunded to your account and is only used to validate your payment method. The verification fee may be charged during the first 28 days after registration and at any time during the provision of the service. In some cases, you may be required to enter a variable amount to verify your status as a legitimate and authorized account holder. If you have any questions about these fees, please feel free to contact us via email email@example.com.
Once you have successfully registered, you will receive a confirmation email containing your subscription details such as portal name, subscription price and duration, login details, renewal date and time, renewal price, renewal duration, your email address, and a link to unsubscribe.
At Clubinary, we value your freedom of choice and give you the option to cancel your subscription at any time. We want to ensure you have a smooth experience, so we offer you the flexibility to access the service until the end of your billing period. To cancel your account, simply follow these steps:
Enter your account settings in the Clubinary Portal.
Look for the "Cancel" option and click on it.
If you prefer, you can also contact our Customer Service team by sending an email to firstname.lastname@example.org. We will be happy to assist you with the cancelation process.
Please note that you must cancel your subscription before the renewal date of each period to avoid additional charges. If you do not cancel in time, you will be automatically renewed and billed for the next period.
Please note that if you decide to cancel your subscription, it will take effect at the end of your current subscription period. This means that you will continue to have full access to Clubinary for the remainder of the payment period, but no refunds will be given for partial periods.
Fraud and Unauthorized Use: At Clubinary, we care about your security and protection against fraud. If you identify any charges on your account that you do not recognize, have not authorized, or are not related to you in any way, we will refund you the full amount. If you experience a fraudulent charge on your account, we urge you to contact our support team immediately via email@example.com so that we can take appropriate action.
No refunds are allowed: Please note that payments made are non-refundable and refunds are not accepted for partial subscription months or for content not viewed. In exceptional circumstances and at our discretion, we may offer refunds, discounts, or other compensation. However, the decision to grant them, the form and amount thereof will be subject to our evaluation.
On cancelation, you must understand and acknowledge that we will have no further obligation to provide you with access to the Portal or the Services, and all licenses and rights granted under the Terms and Conditions will immediately cease. This means that you will not be able to access any content, material, or information, including user contributions or translated content, submitted by you or linked to your account. In addition, the Provider shall not be obligated to maintain any information stored in our database relating to your account or to provide copies of such information to you or any third party.
Please note that any suspension, termination, or cancelation will not affect your obligations to the Provider under the existing Terms and Conditions. This includes but is not limited to, ownership and possession rights, indemnification provisions, and limitations of liability, which will remain in effect even after termination.
Right of termination
We have the right to terminate or restrict your use of our service at any time and without notice, for any reason we deem necessary.
We want you to have a satisfactory experience with our services, so we offer you the possibility to submit complaints or comments on any aspect you deem necessary. If you wish to submit a complaint, please send us an email to firstname.lastname@example.org, providing a brief description of the reasons for your complaint. We undertake to review all complaints received within 14 working days and will inform you of the results of our investigation.
At Clubinary, your satisfaction is our priority, and we work continuously to provide you with quality service and to improve based on your comments and suggestions.
At Clubinary, it is important that you use our services in an appropriate, lawful, and non-commercial manner. As a user, you have the responsibility to comply with the following terms and restrictions to ensure a safe and respectful experience for everyone:
Use the Provider Services and Content following the rights of third parties, including patents, trademarks, trade secrets, copyrights, privacy, publicity, and other proprietary rights.
Not to access the Portal or use the Provider's Services in ways not authorized by the Provider, including using technology or means to access, index, frame, or link to the Provider's Services without express permission. This also includes avoiding the removal, disabling, overriding, or circumvention of content protection or access control mechanisms designed to prevent unauthorized downloading, transmission, linking, framing, reproduction, access, or distribution of the Provider Services.
Do not use automated means, such as "bots", "spiders" or "offline readers", to access Provider's Services (including the Content), other than to perform individual searches on public search engines for the sole purpose of creating publicly available search indexes. This restriction excludes search engines or indexes that primarily host, promote or link to infringing or unauthorized content.
Not introduce viruses or other computer code that may interrupt, destroy or limit the functionality of software, hardware, or telecommunications equipment related to the Provider's Services.
Not to damage, disable, overwrite, alter, or otherwise gain unauthorized access to Provider's Services, including its servers, computer networks, or user accounts.
Not to suppress, modify, disable, block, obscure, or interfere in any way with advertising related to the Provider's Services (including content).
Not to use the Provider's Services to advertise or promote services that have not been expressly approved in advance in writing by the Provider.
Not to promote conduct that constitutes a criminal offense or gives rise to civil liability.
Not to violate these Terms and Conditions or any guidelines or policies issued by the Provider.
Not to interfere with other users' experience and enjoyment of the Provider's Services.
We remind you that you accept the following conditions:
To listen to and view the content exclusively for personal and private use, without direct or indirect commercial purposes.
Not to encourage or assist others to copy, reproduce, loan, rent, broadcast, distribute or transmit any content.
Not to encourage or assist others to circumvent, modify, delete, reverse engineer, decompile, disassemble, alter or tamper with any security technology, encryption, or other rights management software that is part of the content or how the content is transmitted to you.
Suspension of services
We hope not to have to take these actions, but from time to time, we may modify, suspend or discontinue temporarily or permanently all or part of the Provider Services, including content and access devices, about all or part of the users, without notice. This decision is at our entire discretion and we shall not be liable for any modification, suspension, or discontinuance of the Provider Services. However, in some cases, we may offer you credit, refund, rebate, or other form of compensation at our discretion. If we terminate your account or suspend/discontinue your access due to a violation of the Terms, you will not be eligible for any compensation.
At Clubinary, we are committed to providing you with quality service and safety, and we appreciate your cooperation in maintaining a respectful environment and fulfilling these responsibilities.
Copyright and intellectual property
All content available on the Portal is the property of the Provider, either directly or through agreements with third parties unless otherwise indicated. These materials may not be used, except as provided in these Terms and Conditions and other specific conditions and uses provided to you, without our prior written permission.
You recognize and agree that certain content provided is the property of third-party licensors. Each licensor has the right to enforce the relevant provisions of these Terms directly against you, without prejudice to any other rights and remedies available to you.
Links to other Portals
The Portal or Services may contain links to websites other than Clubinary. These links are provided for your convenience, but we do not control or endorse these websites or have any association with their operators. We are not responsible for the activities or content of these websites, nor do we assume responsibility for any damage, injury, or loss you may suffer as a result of using or accessing them.
The Provider, its logo, and all trademarks of the Provider's products or services are the exclusive property of the Provider. All other trademarks such as logos, images, products, and company names mentioned on the Portal or any device are the property of their respective owners. No license or right is granted to you to use, modify or delete such material.
We will not be liable to you for any failure or delay in performing our obligations due to events beyond our control, such as denial of service attacks, strikes, shortages, riots, insurrections, fires, floods, storms, explosions, natural calamities, war, terrorism, governmental action, labor conditions, earthquakes, material shortages, Internet connection problems experienced by major telecommunications providers and not related to our Internet infrastructure or connectivity, or the inability to locate a Provider facility. If a force majeure event occurs, we will be relieved of our obligations for as long as such event continues and for such additional time as we reasonably need to recover from its effects.
The user understands and assumes that the use of the services contracted with the company is at the user's own risk. The company and its suppliers provide a defined service without express or implied legal or other warranties. This includes but is not limited to, the implied warranties of merchantability, fitness for a particular purpose, or defect in workmanship. The company does not warrant that the contracted services will meet your needs or extend indefinitely in time. Nor do we warrant that the services will at all times be delivered correctly, accurately, securely, and free of errors, viruses, or other harmful components. Likewise, the quality of any product, service, information, or other material purchased or obtained through the service is not guaranteed. The acquisition of any material transmitted or obtained through the service is done under the ultimate responsibility of the user and the user assumes any damage or harm that may occur in its computer system as a result of it.
- You recognize and agree that you are not a beneficiary of any obligation owed by Provider to any third party, and no other person is a beneficiary of any obligation owed to you by the Provider.
- It is established and agreed that no joint venture, partnership, employment, or agency relationship exists between you and Provider as a result of this Agreement, or as a result of your use of the Portal or the Service.
- You agree to indemnify and hold harmless Provider, its owners, subsidiaries, affiliates, officers, directors, and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or access to the Site and/or the Service.
- If any provision of this agreement is held invalid or unenforceable, including, but not limited to, the disclaimers of liability and limitations of warranties set forth above, such provision shall be eliminated and the remaining provisions shall apply.
- The failure of the Provider to take action concerning a breach by it or others shall not constitute a waiver by the Provider to act regarding subsequent or similar breaches.
- You are not allowed to assign or transfer any rights or obligations under this Agreement, including, without limitation, the Service, and any attempt to do so is void.
- This Agreement represents the entire agreement between you and Provider concerning the matters contained herein. In the event of a conflict, these Terms shall prevail over any other provision of the agreement. Unless otherwise specified, no modifications to this agreement may be made unless such modifications are in writing and signed by an authorized representative of the Provider.
- The section headings in these General Terms and Conditions are provided for convenience only and have no legal or contractual effect.
- A printed version of this agreement shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records created and maintained in printed form.
- This agreement shall be governed by and interpreted under the laws of Spain.